At Zaya, we are committed to delivering your favorite styles quickly, safely, and efficiently. Please read our shipping terms carefully before placing your order.

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1. Shipping Coverage

We currently ship across all major cities and towns in India via trusted delivery partners. International shipping is not available at this time.

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2. Order Processing Time

• Orders are processed within 1–3 business days after payment confirmation.
• Orders placed on weekends or holidays will be processed on the next working day.
• During festive seasons or sales, order processing may take slightly longer.

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3. Delivery Time

• Metro Cities: 3–5 business days
• Other Locations: 5–10 business days
• Remote or rural areas may require extra time depending on courier availability.

Estimated delivery time is subject to courier delays or unforeseen circumstances beyond our control.

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4. Shipping Charges

• Free shipping on prepaid orders according Zaya Offers.
• COD orders may include an additional handling charge.

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5. Order Tracking

Once your order is shipped, you’ll receive a tracking link via email or SMS to monitor its status. You can also track orders anytime under “My Orders” on the Zaya website.

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6. Address Accuracy

Please ensure your shipping address and contact number are correct. Zaya will not be responsible for delays or failed deliveries caused by inaccurate address details.

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7. Delayed or Lost Packages

If your order is delayed or lost, contact us at info@zaya.co.in or call +91-8240805881. We’ll coordinate with our courier partner and, if necessary, issue a full refund or replacement.

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8. Damaged Packages

If you receive a tampered or damaged package, please do not accept it. Contact us immediately with your order details and package photos at info@zaya.co.in.

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9. Contact Us

📧 Email: info@zaya.co.in
📞 Phone: +91-8240805881
🕒 Hours: Mon–Sat | 10:00 AM – 7:00 PM